Privacy Policy

At Emerald Journeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and payment information when you book a tour or contact us.
• Booking Information: Travel dates, preferences, special requirements, and passport details for international travel arrangements.
• Website Usage Data: IP address, browser type, operating system, referring pages, clickstream data, and pages visited on our site.
• Communication Records: Records of emails, phone calls, and other communications between you and our team.
• Feedback and Reviews: Comments, ratings, and reviews you provide about our services.

How We Use Your Information

We use your information for the following purposes:

• To provide and personalize our travel services to meet your needs.
• To process bookings, payments, and issue travel documentation.
• To communicate with you about your travel arrangements and provide customer support.
• To send you important updates and information about your upcoming trips.
• To improve our website, services, and customer experience.
• To send promotional offers and newsletters (with your consent).
• To comply with legal obligations and enforce our terms of service.
• To personalize your top itinerary with our eir service team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

Our cookies may collect information about:

• Pages visited and time spent on our website
• Links and buttons clicked
• Preferences and settings
• Browser type and device information

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who help us deliver our services, such as hotels, transportation companies, tour operators, and payment processors.
• Business Partners: Trusted partners who offer complementary services to enhance your travel experience.
• Legal Authorities: When required by law, court order, or to protect our rights or the safety of others.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Data portability
• Withdraw consent (where processing is based on consent)
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

International Data Transfers

As a travel agency operating globally, we may transfer your personal information to countries outside your residence that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or sending you an email.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Emerald Journeys
41 Buckingham Street Lower, Mountjoy, Dublin, D01 KR99
Email: [email protected]
Phone: +353 1 844 0293